Refund Policy

Refund Policy

You may cancel your order (or any part of it) at any stage before the products are delivered to you, and up to 7 days afterwards. You may do so either by notifying us (please use our contact us page)  giving us your full name, address and order reference or, alternatively, by returning the products, in accordance with the provisions below. You do not need to give any reason for cancelling your order, but a brief explanation will help us improve the service we offer to customers in the future.

 

If you cancel your order, any sum debited by us from your credit/debit card will be refunded in full.

 

Where you decide to cancel an order after we have dispatched the products, you will be under a duty to return them to us, at your own risk and cost. All such products should be returned within 14 days of you cancelling your order (where you choose to cancel by notifying us) and, in any event, no later than 28 days after the products have been delivered to you. Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused and as new, whilst maintaining a duty of care for the products during the cancellation period (except to the extent reasonably necessary to examine them), with the original product packaging, by one of the following means:

Goods received which have been opened, used or damaged will not be accepted and refunds will not be made .

Returned items must be suitably packed and labelled and be returned for the attention of ThermaVet, Marchcleugh Farm, Jedburgh, Scottish Borders, TD8 6RR

 

We strongly recommend that you retain proof of dispatch as in the event of loss or damage during return transit we cannot provide any compensation

 

Our policy on cancellations and returns does not affect your legal rights.