Frequently asked questions to help you enjoy your ThermaVet.

We always recommend that you read the user instructions thoroughly before use.

Q. My ThermaVet is not working like it normally does. What can I do?

A. You may need to update your firmware. Please follow this link to our tutorial on how to do this.

Q. My phone is not an iPhone 5/5s will you be launching other products?

A. Yes the ThermaVet for all other smart phones will be launched soon. It will be announced on the website and through social media.

Q. The ThermaVet phone case does not fit onto my phone correctly?

A.The current model of ThermaVet will only fit onto the iPhone 5 and iPhone 5s, it will not fit onto the iPhone 5c as the outer case of the iPhone 5c is not compatible with the ThermaVet case.

Q. Why isn't the green light flashing when charging?

A. For this to happen the mode switch on the back must be in the central position.

Q. I've attached the ThermaVet to my phone but it's not being recognised by the App.

A. Please ensure that the ThermaVet is fitted properly onto the phone. It should be flat against the back of the phone and fully pushed down. Once this has been done please turn the ThermaVet and App off and on again to restart.

Q. Sometimes the App freezes when I leave it suddenly or turn the ThermaVet off and on quickly.

A. To avoid this please start up and shut down the App and ThermaVet properly. Should this occur simply turn the ThermaVet and App off and then restart.

Q. Can I use the ThermaVet with a working iPhone 5/5s but has no SIM?

A. Yes you can. This is very useful when you want a dedicated thermal imaging camera and don't really need the phone. Plus it's a great use for an old phone! To transfer your images you would have to download them directly to your computer or use Wi-Fi to email them.

Q. Can I leave the ThermaVet on my phone all of the time?

A. Yes you can. This can prove very useful.

Q. Will the ThermaVet drain my phone battery?

A. The ThermaVet has it's own battery so does not drain the phone battery to work. Using the App will use some of the phone battery like all Apps.

Q. Will the iPhone charge when the ThermaVet charges if they are attached to each other?

A. Yes.  If you leave the ThermaVet attached to your phone, once the ThermaVet has charged it will then charge your iPhone battery.

Q. I can't download the App.

A. Please ensure your iPhone's software is version 7.1.1 or higher.

Q. I don't understand the mode switch.

A. When the mode switch is in the up position it is off. In the middle position it is on or if it has been unused for a long time it will have gone onto standby, so would need switching off and on again. The last position is used for tuning the ThermaVet as directed on the App. Simply pull down and hold in the lower position for three seconds to tune.

Q. What is the optimum distance for using the ThermaVet?

A. The ThermaVet has been designed so that the optimum distance is approximately an arms length or 1m from the subject being viewed.

If your question has not been answered here please email:

We'll answer as fast as possible and may add it to this list to help others.